Week 4 – Assignment: Create a Hospital Performance Dashboard
Access the Hospital Compare website listed in your resources for this week. On this webpage, enter the name of a hospital of your choice. The resulting hospital profile includes tabs to find information on the survey of patients’ experiences as well as other performance metrics.
Create a table of metrics based on the survey of patients’ experiences similar to the example shown. List the organization’s scores and national scores provided on the website. The metric table example shown was created using tables in a Word document. Alternately, you may wish to use Excel.
Table 4. Patient Experiences
|
Metric Patients reported: |
Hospital G |
National |
|
Nurses always communicated well |
73% |
80% |
|
Doctors always communicated well |
77% |
82% |
|
They always received help as soon as they wanted |
59% |
70% |
|
Staff always explained their medicines before giving it to them |
64% |
66% |
|
Hospital room and bathroom always clean |
69% |
75% |
|
The hospital always quiet at night |
65% |
62% |
|
Information was given about what to do during their recovery at home |
84% |
87% |
|
Strongly agreed they understood their care when leaving the hospital |
46% |
53% |
|
Rating their experience a ‘9’ or ‘10’ on a 0 (lowest) to 10 (highest) scale |
67% |
73% |
|
Would ‘definitely recommend’ the hospital |
68% |
72% |
When you have created your Metric Table in Word, select the tab
Insert and then click
Chart, from which you will select a bar graph display. Your resulting image should look like the example here. If you created your Metric Table in Excel, select the tab
Insert and click
Chart, selecting the bar graph display.
Figure 3. Hospital G Patient Experiences
Your report will include an introductory paragraph followed by a narrative on the importance of the patient experience indicators as compared to the national level and how patients’ perception affects hospital image, reputation, and demand for services. You will also discuss why analyzing patient satisfaction is important to the marketing needs assessment. You will include the metric table and the bar graph chart within the body of your report.
Length: minimum of 7 pages, not including the title page and reference page
References: minimum of 5 scholarly references—be sure to include the Hospital Compare website in your list
